Gift Card
Shopping for someone else but not sure what to give them?
Let them choose with a Rock & Stones gift voucher.
Gift vouchers are emailed to you automatically after payment has been processed.
The email you receive will contain an attachment with graphic and unique voucher code. You can forward this onto the recipient directly, save as a PDF and tailor your own email or just print and send by post.
All our gift vouchers are valid for 12 months. Our gift vouchers have no additional processing fees.
Order before 3pm EAT, Mon - Fri and we will ship your order the same working day!
Orders to Nairobi placed before 3pm are delivered the next working day.
Orders processed after 3pm EAT on working days will be shipped the following working day.
All Kenyan Orders:
Delivery to Nairobi: KSH 800
Rest of Kenya delivery: KSH 1,200
International Delivery:
A flat rate of KSH 4,500 for DHL Delivery usually arriving within 3-5 working days
Please note that shipping costs may vary if we have to ship from numerous outlets.
Pick Up
You are able to collect your online order free of charge from our Rock and Stones shops in Kenya.
From time of ordering, your order will be available to be collected after 4 working hours. We suggest that you ring the store before arriving to ensure your order is ready to collect.
Please note that pick up service is only available at Rock and Stones stores, and not third party stores.
Pick up from any of our Rock and Stones stores is free of charge.
We accept returns on unused, unworn, and undamaged items in a resellable condition. All returns must be requested through our online returns portal within 7 days of your order date. Returns requested after this period will not be accepted.
Return postage is the customer's responsibility.
Items showing signs of damage upon return will not be refunded.
As part of our commitment to reducing waste, we offer a free repair service for items that have been worn and need mending. The item is to be brought back to one of our shops, upon which we'll assess whether the repair is possible. All repair decisions are made at our discretion.
